User Privacy Policy
This Privacy Policy explains how LuckyTony collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what data we collect, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you register an account or contact us we may collect personal information such as your name, contact details, date of birth and identity data needed to verify your account. We also collect account credentials and preferences you provide to manage your profile.
Technical data
We collect technical information about the device and connection you use, including IP address, browser and device type, operating system, and other usage details necessary to provide and secure our services and improve site performance.
Transactional data
Transactional records include deposits, withdrawals, bets, game play history and other activity related to your account. Payment and billing information is collected to process transactions and to comply with anti-fraud procedures.
Use of information
We use your information to operate your account, process payments, carry out identity checks where required, prevent fraud, and provide customer support. Your data also helps us analyse site usage, improve service reliability and provide relevant account notifications.
We may use aggregated and anonymized information for internal reporting and service improvement. We do not use personal data for purposes beyond those listed without consent, unless required by law.
Data protection practices
We implement industry-standard security measures such as encryption, access controls and monitoring to protect data against unauthorised access, disclosure or loss. Access to personal information is limited to staff and service providers who need it to perform their duties.
While we take reasonable steps to protect your data, no online system can be guaranteed completely secure. We encourage users to protect their account credentials and notify us if they suspect unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to remember your settings, analyse site usage and support functionality such as login and payment flows. Some cookies are essential for the site to function, while others support analytics and marketing.
You can manage cookie preferences through your browser or device settings. Disabling certain cookies may affect the availability or functionality of parts of our site.
User rights
You have rights to access, correct and request deletion of personal information we hold about you. You may also object to certain processing activities and request restriction of processing in some circumstances. To exercise your rights or for privacy enquiries, contact us using the details below.
Access, correction and deletion of data
You can update basic account details by signing into your account. For more complex requests such as deletion or access to full records, please contact [email protected]. We may require identity verification before fulfilling requests to protect your privacy and security.
Information sharing and third parties
We share personal information with third-party service providers who support our operations, such as payment processors, identity verification and fraud prevention services, and technical providers. We may also disclose information when required by law or to protect legal rights.
Service providers are authorised to use your information only to provide services to us and are required to protect your data.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices. When we make changes we will post the revised policy with an updated effective date. We encourage you to review the policy periodically. For questions contact [email protected].