Responsible Gambling Policy

We take responsible gambling seriously and want every player to enjoy controlled, safe play. We encourage sensible habits, clear limits and open conversations about gambling. If you ever feel play is becoming a problem, please reach out to our support team so we can help with options to manage your account.

Player protection principles

Our approach is centred on player safety, transparency and practical controls. We support players in setting boundaries, recognising risky behaviour and taking action when needed. We aim to provide clear information and straightforward tools to help you stay in control of your play.

Activity-control tools

Where supported by the platform, players can use a range of activity controls to manage their account. Typical options include deposit limits, loss limits, session time reminders and temporary account holds. These tools are designed to put you in charge of how much and how often you play.

Deposit limits

Setting deposit limits is an effective way to manage spending. You can usually set daily, weekly or monthly caps to suit your budget. Limits can often be adjusted in your account settings, or by contacting support for assistance. We recommend choosing values that reflect your disposable entertainment budget.

Loss limits

Loss limits help prevent chasing losses by capping the amount you can lose over a set period. Combining loss limits with deposit limits creates a clear boundary for your play and reduces the chance of impulsive decisions.

Time limits and session controls

Session limits and reality checks can help you keep track of time spent playing. Setting automatic reminders or locking your account after a session are practical steps to avoid extended play sessions and maintain balance with other activities.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you close access to your account for a set period. Self-exclusion is a serious step intended to give you space and should be used when shorter measures aren’t enough. Contact support to start the process or for information on how it works on your account.

Signs of problematic behaviour

Look out for signs such as spending more than planned, neglecting responsibilities, borrowing to play or feeling anxious about gambling. If you notice these patterns in yourself or someone you care about, consider using limits, taking a break or seeking external support.

Tips for maintaining control

- Set realistic deposit and time limits before you start playing.
- Treat gambling as entertainment, not a way to make money.
- Avoid chasing losses and take regular breaks.
- Keep personal finances separate from gambling funds.

Professional help and support

If you need additional help, consider contacting local health services or a professional support organisation. For direct assistance with your account or to discuss safer gambling options, contact our team at [email protected]. We are here to help and respect your privacy throughout the process.